Our
goal is to provide high quality consolidated enrollment, eligibility, billing
and customer service, bringing client cost savings and efficiencies, and
thereby allowing clients to focus on their core competencies and other
strategic initiatives. Our services are
unlimited, based on client needs.
OUR SERVICES
Customer
Service & Support
We're
available by phone, email and fax to keep your day moving.
- Experienced and dedicated account
managers
- Knowledgeable and attentive support
staff
- Streamlined procedures
Enrollment
& Eligibility
We'll
take care of your employee benefits and health plans so you can get back to
work
- Prompt and accurate processing
- Enrollment and eligibility
maintenance
- Complex enrollment processing rule
application
- New and renewal group processing
Industry
Knowledge & Expertise
Particularly
now, it is imperative that companies rethink the way they segment and support
their best customers - and then adjust their operations accordingly.
- Coordinate communications and
activities with trustees, carriers, employers and partner staff to carry out
the overall functions of partner administration
- Participate in strategic planning
and board meetings
- Keep abreast of changing healthcare
reform legislative issues
- Executive reporting
- A strong reputation for superior
customer service
COBRA
& Retiree Administration
We
stay up to date on all regulations and legislative changes related to COBRA
administration.
- Dedicated COBRA department
- Caring and knowledgeable customer
service
- Management of COBRA and Retiree
premium payments and billing
- Provide all required notices to
qualified beneficiaries
Compliance
We
have the necessary expertise to support your compliance needs at all levels.
- Dedicated compliance director and
support staff
- Assist clients and groups with
timely provision of required health plan disclosures and notices
- Provide customer assistance with
HIPAA, TEFRA, QMCSO, and other compliance questions